Assistant Manager
On-siteChâteauguay, Quebec, Canada
Job Summary
Lead the Service Centre as the face of the brand, delivering care-driven customer experiences and coaching the team on value-based selling to meet business goals. Build a customer-first culture for internal and external stakeholders while championing local marketing and community initiatives. Develop a high-performing, accountable team through ongoing coaching, clear expectations, and recognition. Partner with SCM on scheduling, labour planning, and daily resource management to maintain operational consistency. Oversee adherence to safety, operational, and customer experience standards, and lead workflow management, problem-solving, and escalation handling. Model core values of collaboration, integrity, care, and accountability in every interaction.
Required Qualifications
- 1+ years in a leadership role
- Experienced in leading teams, managing performance, and overseeing daily operations
- Sales-oriented with a track record of driving revenue in dynamic, customer-facing environments
- A strong communicator and motivator who inspires confidence and teamwork
- Adaptable, solution-focused, and thrives when tackling new challenges
Desired Qualifications
- Background in retail, hospitality, telecommunications, mobility, or automotive service
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