Assistant Housekeeping Manager
$65,000–$70,000 year
On-siteBoston, Massachusetts, United States
Job Summary
Monitor cleanliness of rooms, public areas, and back-of-house spaces while inspecting Room Attendant work performance daily. Motivate, coach, and discipline housekeeping personnel according to Highgate SOPs, conducting pre-shift meetings and rotational training. Manage daily assignments, balance room status nightly against PMS reports, and oversee floor closing procedures to ensure carts are restocked. Monitor special requests for VIPs and special needs guests, respond to emergency situations using MSD sheets, and maintain key control and inventory systems. Ensure compliance with risk management standards and safe work habits throughout the shift.
Required Qualifications
- High School diploma or equivalent
- Ability to stand during entire shift
- Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
- Must be able to multitask and prioritize departmental functions to meet deadlines
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and personal protective equipment (PPE)
- Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives
- Must be able to cross-train in other department-related areas
- Must be able to maintain confidentiality of information
- Must be able to show initiative, including anticipating guest or operational needs
- Maintain a warm and friendly demeanor at all times
Desired Qualifications
- College course work in related field
- At least two to three years of progressive experience in a hotel or related field
- Previous supervisory responsibility
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