Assistant Housekeeping Manager
$68,000–$72,000 year
On-siteNew York City, New York, United States or New York, United States
New York City, New York, United States or New York, United StatesOn-siteFull Time$68,000–$72,000 yearMid LevelHospitalityEnterprise
Full TimeMid LevelEnterpriseHospitality
Job Summary
Conduct daily inspections of guestrooms, public areas, and back-of-house zones to maintain cleanliness standards. Supervise housekeeping staff by assigning tasks, providing training, coaching, and delivering performance feedback. Monitor the deep cleaning program, manage inventory, issue supplies, and control expenses while ensuring compliance with health and safety regulations. Resolve guest inquiries, assist with special requests, and address disciplinary or termination matters as needed. Work evenings, weekends, and holidays to support operations.
Required Qualifications
- Service focused personality
- Previous leadership experience
- Prior experience working with Opera or a related system
- Ability to lead by example
- Belief in a strong team culture
- Ability to set the scene for high performance
- Ability to grasp, lift, carry or otherwise move materials weighing up to 30 lbs
- Ability to move throughout building, bend, stoop and reach
- Excellent verbal and written English skills
- Computer literacy in Word and Excel
- Knowledge of a hotel rooms management system (e.g., Alice, Opera Cloud)
- Ability to work evenings, weekends and holidays
- Ability to acquire and maintain relationships with team members and guests
- Proven ability to build and maintain good relationships with all stakeholders
- Strong networking skill
- Ability to communicate thoughts, actions and opportunities clearly
Desired Qualifications
- Must be hospitality-oriented
- Ability to work well in stressful and high-pressure situations
- Must be a team player
- Enjoy working on and with teams of people
- Excellent work ethic
- Interpersonal skills
- Organizational skills
- Ability to recommend and implement procedural changes
- Ability to perform daily inspection of all public areas, guestrooms, exterior of building and back house areas
- Ability to monitor progress and ensure completion of deep cleaning program
- Ability to assign tasks to housekeeping colleagues
- Ability to provide open communication, training, coaching, counseling and performance feedback
- Ability to resolve issues and recommend discipline and/or termination when appropriate
- Ability to issue assignments to staff reviewing special requests and areas of concentration
- Ability to issue supplies/goods to staff at beginning of shift
- Ability to control inventory and ensure proper supplies are available while controlling expenses
- Ability to log items into the Lost and Found
- Ability to answer inquiries
- Ability to respond to guest questions
- Ability to provide guest assistance, direction and information as requested
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