Assistant Hotel Manager
On-siteHamburg, Hamburg, Germany
Job Summary
Conduct daily inspections of mess rooms and verify that all Heads of Departments adhere to the Hotel Management Manual and HACCP standards. Manage crew training programs, review equipment conditions, and coordinate emergency responses while ensuring waste handling meets vessel regulations. Monitor cost control reports, address passenger complaints diplomatically, and lead weekly meetings with department heads to record ideas and solutions. Report to the Chief Operations Officer, maintain strict confidentiality of financial data, and support onboard sales to maximize revenue. Work flexible hours to the Company's standards, ensuring the highest quality standards for passengers, officers, and crew.
Required Qualifications
- Knowledge of all hotel departments
- Refined skills in public relations
- Excellent command of English and/or German language
- At least three (3) years experience in Food and Beverage Department onboard a cruise vessel
- Management School with at least five (5) years in a Management position
- Minimum three (3) years vessel experience
- Kitchen/ Stores/ Financial background
- Typing skills
- Computer skills: iOS, Windows, Microsoft Office (Word, Excel), Outlook, Fidelio Cruise (or similar ship management software), Stock Control System
- Knowledge of HACCP
- Ability to manage Heads of Departments as well as the crew members
- Ability to check cost control reports
- Awareness of the internal organisation of the Hotel Departments onboard
- Ability to work flexible time schedule
- Adherence to the Companys standards
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