Assistant Head of Client Services
$90,000–$120,000 year
On-site · Fort Worth, Texas, United States
Job Summary
The Assistant Head of Client Services will operationalize strategic vision and support the Head of Client Services through implementing EOS, managing initiatives, monitoring client services metrics, and ensuring effective communication across programs. The role requires a Bachelor's degree in a related field, with a Master's preferred, and 8–10+ years of relevant experience. Key responsibilities include building processes for consistent execution, tracking deliverables, resolving operational issues, and improving client services outcomes through effective metrics and performance monitoring.
Required Qualifications
- Bachelor’s degree required in Business, Human Services Administration, Social Work or related field.
- 8–10+ years’ experience in human services, healthcare, nonprofit, or multi-program service delivery environments preferred.
Desired Qualifications
- Experience working in or partnering with regulated or clinical service environments strongly preferred.
- Experience operationalizing strategic plans and translating vision into executable workplans, timelines, and outcomes.
- Demonstrated success leading cross-functional initiatives and driving organizational alignment.
- Experience building and monitoring KPIs, dashboards, and performance metrics to improve outcomes.
- Experience supporting or partnering closely with executive leadership.
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