Assistant Head Housekeeper

Lead and organise the Housekeeping team to ensure they are in the right place at the right time, supervising and motivating Assistants and Supervisors on the job. Monitor and oversee operations including room cleaning, public areas, and storage management while taking responsibility for effective staff rostering. Communicate daily tasks and priorities to the team, conduct job check-ins, and support the Head Housekeeper in onboarding new employees. Manage underperformance through coaching, ensure full training is received, and escalate conduct concerns to the Hotel Manager. Maintain cleanliness and hygiene standards across public and private areas, monitor room issues with maintenance, and effectively manage guest complaints using service recovery principles. Work within budget targets to manage staffing costs while ensuring compliance with Atlas values and brand standards.