Assistant Guest Services Manager
On-siteChicago, Illinois, United States
Job Summary
Lead the daily operation of the Front Desk and Living Room by managing guest check-ins, outs, reservations, and inquiries. Mentor and engage Guest Service Agents, Night Audit, and Valet team members while conducting training, onboarding, and performance evaluations. Coordinate with housekeeping and other departments to resolve guest concerns and deliver personalized hospitality. Assist the Guest Service Manager in recruiting, interviewing, and onboarding new staff, and support the creation of SOPs and training guides. Ensure accurate group billing and shift management through close collaboration with the accounting and reservations teams. Promote hotel facilities and sales offers to support revenue initiatives.
Required Qualifications
- HS Diploma or Equivalent
- Copy of DD214, if Veteran status
- Ability to maintain a friendly, cheerful, and courteous demeanor at all times
- Ability to positively communicate and interact with all hotel departments
- Excellent verbal and written interpersonal communication skills
- Strong organizational skills, including follow-up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment
- Flexibility to work any shift, including evenings, overnights, weekends, and holidays
- Proficiency in English
- Ability to grasp, lift and or carry, or otherwise, move goods weighing a maximum of 40 lbs
- Ability to sit for long periods indoors with a thematically climate-controlled workstation
- Must be at least 18 years of age
- Satisfactory completion of background check
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