Assistant Guest Services Manager
$116,480–$116,480 year
On-siteToronto, Ontario, Canada
Toronto, Ontario, CanadaOn-siteFull Time$116,480–$116,480 yearSenior LevelMedium
Full TimeSenior LevelMedium
Job Summary
Coordinate front of house operations across the front desk, reservations, night audit, and concierge to ensure optimal service levels and follow up on special requests or guest complaints. Manage room occupancy during peak periods and optimize rental revenues by applying existing strategies. Continuously measure guest satisfaction metrics and adjust services accordingly. Participate in team training to maintain motivation and productivity while ensuring a safe, healthy work environment. Deploy emergency and crisis management measures, including fire protocols, to guarantee the safety of premises and staff.
Required Qualifications
- Diploma in Hotel Management or equivalent experience
- 1 to 3 years' management experience
- Ability to put oneself in the guest's shoes and understand their concerns
- Quick and effective management of requests and problems
- Tolerance for unhappy or stressed guests
- Knowledge of the Office Suite
- experience with OPERA PMS
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