Assistant Guest Services Manager
On-site · Sarasota, Florida, United States
Job Summary
Assist the Guest Services Manager in overseeing and coordinating valet operations; proactively greet and acknowledge guests with friendly, professional service. Responsibilities include coordinating activities, recruiting and scheduling staff, managing break times, conducting Daily Huddle, ensuring professionalism and cleanliness, enforcing dress code and hygiene, providing performance feedback, participating in hiring/promotions decisions, monitoring payroll data and cash flow, inspecting facilities, investigating claims, and driving quality, safety, and service improvements. Requires strong customer service, communication, organizational, and team-collaboration skills; prior valet/guest-services management experience and HRIS proficiency expected.
Required Qualifications
- Minimum Education Required: Associate's Degree, High School Diploma, or GED required, or relevant working experience.
- Experience in valet parking.
- Valid US Driver's License.
- 2+ years in a management position.
- Experience with HRIS platforms, such as ADP.
- Experience with Customer Service.
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