Assistant Guest Services Manager
$60,320–$72,280 year
On-site · Breckenridge, Colorado, United States
Job Summary
Assist the Guest Services Manager in overseeing daily operations of the Front Desk, Bell/Valet, Activities, and Peak 8 Market teams. Recruit, train, mentor, and evaluate staff; manage staff schedules, timesheets, time-off, and payroll compliance. Serve as primary contact for escalated guest concerns, uphold hospitality standards, monitor guest feedback, assist with check-ins/outs and guest requests, and manage inventory, invoices, and budgets. Develop and monitor department budgets, conduct financial analyses, and report variances. Maintain training manuals and job descriptions, ensure safety compliance, participate in emergency response, and collaborate with Housekeeping/Engineering to fulfill guest needs. Fill in for staff as needed; lead meetings and training; support sustainability and employee engagement initiatives; coordinate room moves and maintenance tasks; assist with vendor relationships and cost-saving opportunities.
Required Qualifications
- Minimum 3 years in hospitality, resort operations, or guest services (hotels, resorts, or timeshare preferred)
- Minimum 1 years of supervisory experience, including coaching, scheduling, and performance management
- Proven ability to resolve guest concerns with professionalism and empathy
- Proficiency in Microsoft Office (Word, Excel, Outlook) and property management systems
- Ability to work varied shifts, including weekends, holidays, and peak seasons
- Capable of standing for extended periods, lifting to 25 lbs., and assisting with valet/bell duties as needed
- Bachelor’s degree in Hospitality, Business, or related field
- Background in timeshare, luxury hotels, or mountain resort operations
- Experience with budgeting, invoicing, or expense tracking
- Skills in creating training materials or leading team workshops
- Familiarity with Summit County, Breckenridge, and seasonal guest needs
- Spanish or other language skills a plus
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.