Assistant Guest Service Manager
On-siteSheffield, England, United Kingdom
Sheffield, England, United KingdomOn-siteFull Time
Full Time
Job Summary
Conduct Duty Manager shifts ensuring guest and staff safety while handling check-ins, check-outs, and guest inquiries from arrival to departure. Train and develop Front Office Team members, coordinate with housekeeping and maintenance to resolve requests, and manage daily operations including calls, emails, and reservations. Serve simple meals, complete food orders, and identify sales leads while addressing complaints and fulfilling special requests. Work a 40-hour week across mixed morning and evening shifts, rotating through an unpaid break.
Required Qualifications
- A welcoming personality who loves connecting with people and making their day brighter.
- Strong communication skills, comfortable chatting with guests and coordinating with team members.
- Sharp attention to detail, especially when it comes to handling guest needs and reservations.
- A problem-solver who can think on their feet, handling any situation with a positive attitude.
- Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
- High energy and adaptability, thriving in a fast-paced environment where no two days are the same.
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