Assistant Guest Relations & Luxury Club Manager
On-site · Sydney, New South Wales, Australia
Job Summary
Assistant Guest Relations & Luxury Club Manager to lead day-to-day operations of Club Millésime lounge, curate experiences for VIP and loyalty guests, build genuine guest relationships, lead service recovery with empathy and professionalism, and inspire the Club Millésime team to deliver luxury service across touchpoints. Role requires leadership in luxury hospitality, guest engagement, proactive problem-solving, and strong communication; collaboration with hotel teams to ensure seamless guest stays and uphold brand excellence in a five-star Sydney property.
Required Qualifications
- Previous leadership experience within luxury hospitality, guest relations, front office or club lounge operations
- A passion for personalised service and guest engagement
- Exceptional communication and relationship-building skills
- Confidence in handling VIP guests and service recovery situations
- Strong organisational skills with the ability to manage multiple priorities
- Experience leading and motivating teams in a fast-paced environment
- A proactive, positive and solution-focused approach
- Knowledge of hotel systems and guest feedback platforms will be highly regarded
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