Assistant Gerant Temporaire - Galeries d'Anjou

Assistant Manager (Temporary) for Lush Galeries d'Anjou in Montreal, QC. The ASM acts as second-in-command to the Shop Manager, supports all business areas, and steps into Manager duties as needed to ensure exceptional customer experience, staff engagement, shop operations, and sales performance. Responsibilities include leading customer experience initiatives, educating customers and staff on brand values (Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, Naked Packaging), growing product knowledge, driving sales through awareness of metrics and reports, recruiting and developing staff, maintaining operational excellence (open/close, health and safety, payroll accuracy, inventory, visual standards), and ensuring a compliant, inclusive, and high-performing store environment. Qualifications emphasize 1-3 years of retail management or supervision, strong listening/communication, analytical/problem-solving skills, organization and time management, customer service and leadership capabilities, knowledge of skincare/natural beauty and ethical business practices, and the ability to work flexible hours (holidays/evenings/weekends). Preferred skills include experience with consultative service models, staff training, proficiency in Excel and Microsoft Office, basic HR skills, DEIB experience, and multilingual ability (English, Spanish, or other languages). The role aligns with Lush North America’s values and includes benefits such as employee discounts and opportunities for internal growth. The posted salary is CAD 48,500 per year, with location in Montreal, Canada.