Assistant General Manager
On-site · Dix Hills, New York, United States
Job Summary
Assistant General Manager at Urban Air Dix Hills overseeing operations, staff leadership, and guest experience. Lead and develop teams, hire and train staff, create weekly schedules, manage inventory and expenses, ensure safety and high standards of service, and drive customer satisfaction and operational excellence. Responsibilities include staff development, recognition programs, adherence to operating standards, and collaboration with vendors, while working weekends, evenings, and holidays to support a dynamic entertainment venue.
Required Qualifications
- Experience in hospitality is a MUST
- 3+ years’ supervisory or management experience required
- Ability to pass a thorough background check
- CPR/First Aid Certification is preferred
- Brand Ambassador and Culture Champion
- Demonstrated ability of developing team members in areas of responsibility
- Must be professional, energetic, self-motivated, able to motivate others
- Computer skills essential — Microsoft Office (Excel, Word, PowerPoint)
- Professional grooming and conduct must be constantly displayed
- Ability to enthusiastically interact with others
- Adaptability, flexibility, general enthusiasm for the business
- Strong communication skills; ability to write and verbally communicate in a clear and concise manner
- Willing to learn and adapt to changes or challenges
- Ability to establish working relationships with all employees, management, and vendors
- Exercise good judgment in decision-making
- Appreciation of diversity (thought, ethnic, gender, etc.)
- We work when others play! Must be able and willing to work weekends, evenings and holidays
Desired Qualifications
- Hospitality industry experience
- 3+ years supervisory or management experience
- CPR/First Aid Certification (preferred)
- Professional grooming and conduct
- Strong communication skills
- Microsoft Office proficiency
- Ability to pass a thorough background check
- Team leadership and staff development
- Flexibility to work weekends, evenings and holidays
- Ability to adapt to changes or challenges
- Diversity appreciation
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