Assistant General Manager
On-siteKnoxville, Tennessee, United States
Job Summary
Conduct daily operations alongside the General Manager, managing high-volume restaurant and bar staff through coaching, discipline, and recruitment. Enforce strict food safety, sanitation, and security standards while controlling labor, cost of goods, and profit margins. Handle all hiring, firing, and incident documentation, ensuring compliance with state regulations and health department audits. Maintain organized training schedules, review weekly staffing reports, and drive sales through excellent guest hospitality. Report directly to the General Manager while supporting the development of Assistant Managers and full restaurant teams.
Required Qualifications
- Substantial leadership experience in high-volume restaurants and/or bars
- Ability to apply common-sense understanding to carry out multi-step instructions
- Ability to deal with quickly changing situations with many variables
- Ability to mathematically compute proper change
- Ability to accurately perform checkouts for employees
- Ability to follow cash handling procedures
- Ability to compute correct bank deposits
- Ability to obtain and/or maintain any government required licenses, certificates or permits to include ServSafe Food Manager and ServSafe Alcohol
- Ability to effectively communicate in the English language
- Ability to obtain and/or maintain any government required licenses, certificates or permits to include food and/or alcohol service certifications
- Must attend orientation and agree to policies and procedures as outlined
- Must attend and successfully complete the Twin Peaks Assistant General Manager training program prior to working a shift without supervision
- Must successfully attend and complete all other required training in compliance with local and state regulations, such as food and/or alcohol service certifications
- Proper state food certificates all up to date with none being expired
- Ensuring system is in place so employees have certificate day 1 of employment
- Helping to ensure all managers food/alcohol certifications and food cards are in date
- Ability to ensure that alcohol is always served responsibly and in accordance with the law
Desired Qualifications
- Spanish communication skills
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