Assistant General Manager
$50,000–$58,000 year
On-siteDowell, Maryland, United States
Job Summary
Conduct daily supervision walks to verify guest room inspections, test mechanical equipment, and ensure adherence to cleanliness standards. Provide one-on-one training for new hires, oversee shift handover reports, and manage peak check-in/check-out periods while greeting guests by name. Audit daily summaries and night audits, process purchase orders through approved vendors, and certify fire and life safety inspections. Foster a culture of teamwork and happy guests by resolving conflicts, escalating service failures, and ensuring brand standards are met. Cover open department head positions as needed and maintain accurate time clock oversight.
Required Qualifications
- Must have a positive attitude and willingness to learn
- Must be able to understand and follow established guidelines and procedures
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Must work well in stressful, high-pressure situations and maintain composure and objectivity under pressure
- Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests
- Must be able to work with and understand financial information and data, and basic arithmetic functions
- Must be attentive to detail and meet deadlines
- Must be proficient in Windows operating systems, Company approved spreadsheets and word processing
- Must be able to convey information and ideas clearly
- Must meet the legal age to serve alcoholic beverages (at select properties)
- A valid Driver's License is required
- Must be 18 years of age or older to perform this job
- Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel
- Must be able to read, write, understand and communicate with others effectively using the English language
- Must be able to speak effectively in English before groups such as customers or employees
- Must be able to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals
- Must be able to write routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style
- Must be able to perform the essential functions of the position satisfactorily
Desired Qualifications
- Bachelor's or Associate's Degree Preferred
- Previous supervisory experience preferred
- Progressive experience in the hospitality, hotel, restaurant, or service industry, including Rooms and Food & Beverage departments preferred
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