Assistant General Manager

Coordinate daily Front of the House and Back of the House restaurant operations, delivering superior service and maximizing customer satisfaction. Respond efficiently to customer complaints, regularly review product quality, and research new vendors. Organize and supervise shifts, appraise staff performance, and estimate future needs for goods and cleaning products. Ensure compliance with sanitation and safety regulations while controlling operational costs and identifying waste reduction measures. Create detailed revenue and expense reports, promote the brand locally through events, and recommend audience expansion strategies. Train employees on customer service practices and implement protocols to maintain future operations.