Assistant General Manager
On-site · Raleigh, North Carolina, United States or Wake Forest, North Carolina, United States
Job Summary
Assistant General Manager at The NOW Massage Midtown Raleigh & Wake Forest leads and mentors the Experience Guide team, acts as manager in the absence of the General Manager, and champions exceptional guest service and sales. Responsibilities include training new Experience Guides, coordinating shift coverage, collaborating with Leadership to drive improvements, delivering coaching and feedback, developing staffing plans to balance operational needs with team well-being, resolving guest concerns, and reporting to leadership. The role requires flexibility (evenings, weekends, holidays) and a focus on delivering a positive, high-energy guest experience while maintaining accountability and achieving targets.
Required Qualifications
- Sales and service-related experience
- Ability to be efficient and detail-oriented in a fast-paced environment
- Must have enthusiasm and possess excellent guest service skills
- Strong communication skills, including actively listening, empathizing, and being the subject matter expert for all things The NOW
- Possesses problem-solving and troubleshooting skills
- Must be a team player
Desired Qualifications
- Sales and service-related experience
- Strong communication skills
- team player
- Key-holder and/or lead/supervisory experience preferred
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