Assistant General Manager – Student Accommodation
On-siteBologna, Emilia-Romagna, Italy
Job Summary
Manage daily operations for the aparto Bologna San Vitale property, overseeing front desk, housekeeping, and facilities teams to ensure clean, safe, and compliant conditions. Coordinate maintenance schedules, resolve student complaints, and handle debt management while supporting the General Manager with finance, sales, and quality reporting. Lead staff training, manage rosters, and oversee summer turnarounds and refurbishment programs to deliver first-class service. Process statutory compliance including fire, health, and safety audits, and review occupancy and income reports. Collaborate with portfolio teams and work closely with students, parents, and visitors to maintain a welcoming environment.
Required Qualifications
- Experience of delivering excellent customer service
- A good working understanding of tenancy management and housing legislation
- A good handle on sales and marketing with a proven track record of results
- Ability to write reports and present performance indicators
- Strong IT skills transferable to in house systems (Starrez, Mews etc.)
- Able to communicate effectively with people at all levels
- Problem solving skills with ability to use own initiative
- Relevant student accommodation, leisure, hospitality or building management experience preferable
- Experience of offering pastoral care and spotting the issues that affect students
- Knowledge of the issues surrounding students
- Ability to handle sensitive issues
- Influencing skills and a professional outlook on challenging issues
- Outgoing and enthusiastic
- A desire to learn and to continually develop
- Willing to attend relevant training days/sessions
- Eager to seek feedback and review ways to do things better
- Able to work on own initiative
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