Assistant General Manager (Shake Shack, Pret, or Popeyes)
On-siteHackensack, New Jersey, United States
Job Summary
Deliver performance feedback, set goals, and foster teamwork to ensure day-to-day business operations run smoothly. Supervise non-management associates, assign work, coach shift supervisors, and perform spot inventory counts to maintain accurate data. Address customer needs and resolve issues while ensuring company policies, brand standards, and cash management are followed. Competently perform duties in the absence of the general manager and motivate staff during low morale periods. Requires 2+ years in quick service restaurant management, basic food safety knowledge, and ability to lift 30+ lbs. Flexible schedule with medical, dental, vision, and 401(k) benefits.
Required Qualifications
- Strong leadership and management skills with proven ability to motivate and inspire a team
- Excellent customer service abilities and positive attitude
- Excellent verbal and communication skills with a sharp business acumen
- 2* Years experience in quick service restaurant or similar management operations
- Flexible and open work schedule
- Basic food safety understanding and practice
- Ability and willingness to lift/push objects weighing over 30 Lbs
- Must be able to competently perform duties in the absence of the general manager
- Motivate and positively influence staff, especially during times of low morale
- Ensuring company policies and procedures are followed
- Maintains an awareness of all applicable brand standards and all procedures and protocols to maximize brand/landlord/labor relations
- Ensures that the restaurant always looks clean, inviting, and adheres to brand standards
- Ensures cash management is accurate and processed daily, reports are delivered as per company directives
- Address customer needs and resolve issues, ensuring positive and long-term customer relationships
- Ensures inventory data is correct by performing spot inventory counts and checks
Desired Qualifications
- Passionate about helping people learn and grow the business
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