Assistant General Manager (Shake Shack, Pret, or Popeyes)
On-siteLeonia, New Jersey, United States
Leonia, New Jersey, United StatesOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Deliver performance feedback, set goals, and foster teamwork to ensure day-to-day business operations run smoothly. Supervise non-management associates, assign work, coach shifts supervisors, and perform spot inventory counts to maintain accurate data. Address customer needs, resolve issues, and ensure company policies and brand standards are followed while managing cash and inventory. Motivate staff during low morale and act as the primary manager in the absence of the General Manager. Requires 2+ years in quick service restaurant management, flexible schedule, and ability to lift over 30 lbs.
Required Qualifications
- 2* Years experience in quick service restaurant or similar management operations
- Basic food safety understanding and practice
- Ability and willingness to lift/push objects weighing over 30 Lbs
- Must be able to competently perform duties in the absence of the general manager
- Ensures company policies and procedures are followed
- Maintains an awareness of all applicable brand standards and all procedures and protocols to maximize brand/landlord/labor relations
- Ensures that the restaurant always looks clean, inviting, and adheres to brand standards
- Ensures cash management is accurate and processed daily, reports are delivered as per company directives
- Address customer needs and resolve issues, ensuring positive and long-term customer relationships
- Ensures inventory data is correct by performing spot inventory counts and checks
- Must be able to competently perform duties in the absence of the general manager
- Strong Leadership and organizational skills
- Excellent verbal and communication skills with a sharp business acumen
- Excellent customer service abilities and positive attitude
Desired Qualifications
- Passionate about helping people learn and grow the business
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