Assistant General Manager � Shake Shack
On-siteBrielle, New Jersey, United States
Job Summary
Deliver performance feedback, set goals, and foster teamwork to ensure day-to-day business operations run smoothly. Supervise non-management associates by assigning work, coaching shifts supervisors, and practicing judgment in the absence of the general manager. Motivate staff during low morale, address issues timely, and ensure company policies, brand standards, and cash management are followed accurately. Perform spot inventory counts to maintain correct data and resolve customer needs to build long-term relationships. Requires 2+ years in quick service restaurant management, basic food safety understanding, and ability to lift over 30 lbs. Flexible schedule with on-call rotation. Applegreen USA operates 80+ travel plazas across the Northeast and Midwest offering diverse food options.
Required Qualifications
- Strong leadership and management skills with proven ability to motivate and inspire a team
- Excellent customer service abilities and positive attitude
- Excellent verbal and communication skills with a sharp business acumen
- 2* Years experience in quick service restaurant or similar management operations
- Flexible and open work schedule
- Basic food safety understanding and practice
- Ability and willingness to lift/push objects weighing over 30 Lbs
- Must be able to competently perform duties in the absence of the general manager
- Motivate and positively influence staff, especially during times of low morale
- Ensuring company policies and procedures are followed
- Maintains an awareness of all applicable brand standards and all procedures and protocols to maximize brand/landlord/labor relations
- Ensures that the restaurant always looks clean, inviting, and adheres to brand standards
- Ensures cash management is accurate and processed daily, reports are delivered as per company directives
- Address customer needs and resolve issues, ensuring positive and long-term customer relationships
- Ensures inventory data is correct by performing spot inventory counts and checks
Desired Qualifications
- Passionate about helping people learn and grow the business
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