Assistant General Manager � Shake Shack
On-siteBrick, New Jersey, United States
Job Summary
Oversee day-to-day business operations by supervising non-management associates, coaching shift supervisors, and ensuring store adherence to brand standards and protocols. Deliver performance feedback, set goals, and foster teamwork while confidently managing duties in the absence of the General Manager. Address customer needs, resolve issues, and maintain accurate cash management and inventory data through spot counts. Motivate staff during low morale periods and ensure timely resolution of operational issues. Requires 2+ years in quick service restaurant management, flexible scheduling, and the ability to lift over 30 lbs.
Required Qualifications
- Strong leadership and management skills with proven ability to motivate and inspire a team
- Excellent customer service abilities and positive attitude
- Excellent verbal and communication skills with a sharp business acumen
- 2* Years experience in quick service restaurant or similar management operations
- Flexible and open work schedule
- Basic food safety understanding and practice
- Ability and willingness to lift/push objects weighing over 30 Lbs
- Must be able to competently perform duties in the absence of the general manager
- Motivate and positively influence staff, especially during times of low morale
- Ensuring company policies and procedures are followed
- Maintains an awareness of all applicable brand standards and all procedures and protocols to maximize brand/landlord/labor relations
- Ensures that the restaurant always looks clean, inviting, and adheres to brand standards
- Ensures cash management is accurate and processed daily, reports are delivered as per company directives
- Address customer needs and resolve issues, ensuring positive and long-term customer relationships
- Ensures inventory data is correct by performing spot inventory counts and checks
Desired Qualifications
- Passionate about helping people learn and grow the business
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