Assistant General Manager
$49,920–$52,000 year
On-site · National City, California, United States
Job Summary
The Assistant General Manager (AGM) will lead the park during operating hours, overseeing front desk, park operations, and party activities to ensure a safe, high-energy, guest-focused environment. Responsibilities include maintaining staffing across all areas (FOH, BOH, Parties), managing opening/closing procedures and safety checks, resolving guest escalations, coaching and developing team members, training new hires, enforcing SOPs, handling daily reports, incident documentation, maintenance reporting, inventory awareness, and ensuring facilities are guest-ready. The AGM acts as the on-shift leadership point, coordinating with the General Manager to ensure operational excellence, consistency, and accountability, while maintaining park cleanliness, safety standards, and a positive team culture.
Required Qualifications
- Oversee operation during open shifts
- Ensure staff coverage for FOH, BOH, and Parties
- Lead shift teams and fill operational gaps as needed
- Execute opening/closing procedures and safety checks
- Maintain guest safety and experience across park operations
- Respond to guest escalations and process refunds professionally
- Provide real-time coaching and feedback to team members
- Train and cross-train new hires
- Enforce SOPs and drive operational consistency
- Identify gaps in coverage and performance in scheduling
- Maintain park cleanliness and safety standards
- Escalate maintenance or safety concerns
- Communicate updates and wins to General Manager
- Monitor incident documentation and follow-up
- Manage inventory of park supplies and equipment
- Maintain high visibility and approachability for guests and staff
- Drive high-energy, accountable team culture
- Lead FOH Lead, BOH Lead, and Party Coordinator on shift
- Ensure daily/weekly reporting accuracy
- Ensure guest feedback and GX scores stay within standards
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