Assistant General Manager (Palladio Cinema)

Job Summary

Required Qualifications

• •Leadership and providing top-tier service in a fast-paced environment
• •Full-Time- Exempt- Benefits Eligible
• •40 hours per week
• •Year-round, (365 days) operation
• •Work weekends and weeknights, as well as holidays
• •On-site at the theatre
• •Work weekends and weeknights, as well as holidays
• •Establishing and maintaining exceptional guest services
• •Overseeing all aspects of the theatre's operation and enforcing Company policies
• •Ensuring maximum sales and profitability through merchandise, inventory, expense control, payroll, human resources management
• •Managing operating costs
• •Lead, guide and mentor employees/staff to maximize the theatre's profitability
• •Provide hands-on, lead-by-example leadership to staff/employees
• •Analyze business trends to develop and implement plans to increase sales and meet/exceed goals
• •Minimize shrink, expenses and payroll
• •Manage risks such as employees' and guests' safety, loss prevention and emergency situations
• •Ensure compliance with all internal Company policies and procedures through regular theatre management/staff meetings, theater walk-throughs, audits, etc.
• •Ensure compliance with all local, state and federal laws
• •Maintain compliance with fire, health, building and labor laws, regulations and statutes
• •Manage human resources responsibilities, inclusive of but not limited to hiring/firing employees, managing staff, conducting safety meetings, facilitating proper communication amongst staff, enforcing policies, overseeing and enforcing the illness and injury prevention program, and monitoring and enforcing Company standards for all employees
• •Partner with the Corp. Office to set and maintain the long-range financial goals and brand/marketing standards
• •Understand the theatre's financials and key performance metrics
• •Achieve or exceed key financial and metric targets
• •Ensure compliance with policies and procedures
• •Maintain a world-class showcase theatre (professionalism, respect, cleanliness & theatre-pride)
• •Continually offer suggestions for improvement to management
• •Ensure employees and guests are in a safe environment
• •Resolve theatre/operational issues timely and professionally
• •Assume full responsibility for nightly/weekly documentation and reporting; inclusive, but not limited to cash handling, deposits, coupons, gift certificates, etc.
• •Ensure appropriate merchandise stock levels and concession items are effectively stocked
• •Ensure the theatre operations remain under budget and is financially sustainable
• •Control costs, including but not limited to operating expenses, supplies, concessions, janitorial fees and maintenance charges
• •Ensure all repairs and maintenance are done in a timely and cost-effective manner, including, but not limited to concessions equipment, projection equipment and any other theater property
• •Manage employee work schedules to maximize efficiencies and minimize payroll costs
• •Develop, train and mentor high-performing employees for positional upward mobility
• •Complete employees annual or periodic Performance Reviews
• •Resolve employee conflict and issues
• •Partner with HR to ensure Cinema West is the employees' employer-of-choice
• •Create a work place that respects employees from different backgrounds, values diversity, and is equitable and inclusive to all
• •Document and develop a Performance Improvement Plan for poor performing or problematic employees
• •Create a high-morale workplace
• •Train employees in all aspects of theatre operations
• •Communicate regularly with the Assistant Managers about achieving desired results
• •Coach for improvement – to all levels of employees
• •Create a great workplace by retaining and rewarding high performing employees, and coaching and counseling others as needed
• •Recruiting, hiring, training, empowering, coaching, counseling, disciplining and terminating employees
• •Occasional travel for Company meetings, transfer of goods between locations, and/or possible assistance at another location

Desired Qualifications

• •Passionate about leadership and providing top-tier service in a fast-paced environment