Assistant General Manager- ON-SITE TORONTO
$45,000–$45,000 year
On-siteEtobicoke, Ontario, Canada
Job Summary
Provide regular updates to clients on customer service project progress and campaigns, developing open communication channels for cross-departmental use. Coordinate internal projects to optimize resource utilization, encourage revenue growth through accessory sales, and serve as the primary point of contact to establish strong business relationships. Coordinate training with the internal team, conduct quality checks, and send daily reports to clients while assisting the Operations Manager with day-to-day tasks. Maintain existing client relationships, grow business with current accounts, and support the recruitment of new clients. Work onsite in a fast-paced call center environment, reporting directly to the Operations Manager.
Required Qualifications
- Assistant General Manager
- Days Monday through Friday (after hours as needed)
- On-site
- Assistant Operations Manager
- Well-rounded call center industry knowledge
- At least 2 years' experience in the contact center Industry
- Strong communication skills including the demonstrated ability to speak, listen, and write effectively
- Proficient in Outlook, Word, and Excel
- Proven leadership
- Proactive problem solver
- Thrives in a fast-paced team environment
- Excellent computer skills
- Strong comprehension and organizational skills
- Great attention to detail
- Flexibility with scheduling and work hours
- Ability to pass drug and background screening
Desired Qualifications
- Experience in customer service, inbound and outbound environments
- Experience managing external vendors
- 1+ year's experience in recruiting
- History of training call center employees
- Experience as an agent and a supervisor in a call center environment
- Experience in drafting scripts and Q&A responses
- Prior leadership on chat and email projects
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