Assistant General Manager
$35,360–$45,760 year
On-site · Cypress, Texas, United States
Job Summary
Assistant General Manager responsible for front- and back-house store operations, merchandising, workflows, sanitation, organization, and the customer experience at Milkshake Factory. Collaborate on crafting systems that drive store-wide operational excellence, covering cash management, food safety, inventory control, and employee performance. Provide robust support for human resources, handling team member training, coaching, motivation, feedback, and retention strategies. Partner with the Manager to schedule and staff the retail store, ensuring smooth operations while aligning with the budget. Ensure health and safety standards, security measures, and POS systems function optimally. Generate concise reports on retail performance for Manager review. Be a go-to brand advocate, sharing the company’s story and products with consumers and employees, including corporate accounts and special events. Grow into leadership within the organization and contribute to annual and seasonal campaigns.
Required Qualifications
- Demonstrated leadership ability with at least 3 years of experience in a customer-facing sales setting
- Strong track record of creating an amazing customer experience while managing successful retail or restaurant teams, brands, operations, and financials
- Availability to work flexible hours that may include early mornings, evenings, weekends, and/or holidays
- Composure, positivity, flexibility, and time management ability necessary to succeed in a performance-driven retail environment
- Exceptional leadership, communication, operational, problem-solving, organizational, and planning skills
- Ability to plan and prioritize workload
- Knowledge of Microsoft Office
- Ability to lift and/or handle packaged goods and materials up to and including 25lbs
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