Assistant General Manager
On-siteAlbuquerque, New Mexico, United States
Job Summary
Maintain a highly visible leadership presence across the property, overseeing day-to-day hotel operations to ensure consistency, efficiency, and alignment with brand standards. Partner with the General Manager to execute operational strategies, while providing leadership support to Rooms Division, Food & Beverage, and Banquet teams. Serve as the primary escalation point for complex guest service issues and assume full property oversight and decision-making authority in the absence of the General Manager. Monitor key performance indicators, manage departmental budgets, and lead cross-functional teams through daily operational meetings. Requires flexibility to work evenings, weekends, and holidays as business demands require.
Required Qualifications
- Strong leadership presence with the ability to influence and guide multiple department leaders
- Comprehensive understanding of full-service hotel operations including Rooms Division, Food & Beverage, Banquets, and Facilities
- Excellent verbal and written communication skills with the ability to engage effectively with guests, employees, and executive leadership
- Strong operational decision-making and problem-solving abilities in fast-paced environments
- Financial acumen including labor management, expense control, forecasting, and revenue awareness
- Ability to analyze operational data and performance metrics to drive improvements
- Strong organizational and time management skills with the ability to manage multiple priorities
- Ability to lead cross-functional teams and maintain alignment across departments
- Commitment to maintaining elevated hospitality standards and guest satisfaction
- 3+ years of progressive leadership experience within a full-service hotel environment
- Demonstrated experience managing multiple operational departments such as Rooms, Food & Beverage, Banquets, or Facilities
- Prior experience as an Operations Manager, Rooms Division Manager, or similar senior leadership role strongly preferred
- Experience in luxury or upscale hospitality environments strongly preferred
- Experience managing budgets, labor forecasting, and operational performance metrics required
- Flexibility to work evenings, weekends, and holidays as business demands require
Desired Qualifications
- Bachelor's degree in Hospitality Management, Hotel Administration, Business Administration, or related field preferred
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