Assistant General Manager

Oversee front office staff scheduling and provide managerial support to the General Manager when unavailable. Address and resolve all guest complaints professionally through direct interactions, while building relations to ensure expectations are met according to Hegg Hospitality's culture. Provide ongoing guest service training to all employees, maintain training records, and assist with hiring, training, and development of team members. Work with the GM and sales team to achieve revenue and expense targets, identifying service opportunities and communicating guest feedback results. Practice effective communication and mentoring to enhance performance and create a positive environment. Requires ability to stand for up to 8 hours and lift up to 40 lb.