Assistant General Manager
On-siteFort Myers, Florida, United States
Job Summary
Enforce daily safety policies, OSHA regulations, and alcohol service laws across all attractions, bowling lanes, and food areas. Conduct routine inspections of guest spaces and monitor staff adherence to eligibility checks, waivers, and height restrictions. Respond to and document incidents, injuries, or safety concerns while exercising authority to refuse service or close areas when necessary. Assist in directing operations for Guest Services, Attractions, and Food & Beverage, supporting staffing and scheduling to maintain safe guest flow. Coach, train, and discipline team members, acting as the General Manager on duty when assigned. Review incident reports and operational metrics to identify risk trends. Act as the primary management point of contact for alcohol-related incidents. Work evenings, weekends, and holidays as business requires.
Required Qualifications
- Minimum of 3–5 years of supervisory or management experience in entertainment, hospitality, food & beverage, or similar environments
- Demonstrated experience enforcing safety policies, operational standards, and compliance requirements
- Strong working knowledge of alcohol service laws, workplace safety, and guest risk management
- Proven leadership, communication, and decision-making abilities
- Ability to stand and walk the facility for extended periods
- Ability to respond quickly to operational issues, incidents, or emergencies
- Ability to lift up to 40 pounds as needed
- Ability to work evenings, weekends, holidays, and extended hours as business requires
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