Assistant General Manager - Dunkin
On-siteEast Brunswick, New Jersey, United States
Job Summary
Conduct day-to-day supervision of non-management associates, assigning work, coaching shifts supervisors, and ensuring store operations run smoothly while the General Manager is absent. Deliver performance feedback, set goals, foster teamwork, and clearly communicate business objectives to motivate staff, particularly during low morale. Address customer needs and resolve issues to ensure positive relationships, maintain brand standards, and verify inventory accuracy through spot counts. Manage cash processing and daily reporting while enforcing company policies and procedures. Requires 2+ years in quick service restaurant management, basic food safety knowledge, and flexibility for varied schedules.
Required Qualifications
- Strong leadership and management skills with proven ability to motivate and inspire a team
- Excellent customer service abilities and positive attitude
- Excellent verbal and communication skills with a sharp business acumen
- 2* Years experience in quick service restaurant or similar management operations
- Flexible and open work schedule
- Basic food safety understanding and practice
- Ability and willingness to lift/push objects weighing over 30 Lbs
- Must be able to competently perform duties in the absence of the general manager
- Motivate and positively influence staff, especially during times of low morale
- Ensuring company policies and procedures are followed
- Maintains an awareness of all applicable brand standards and all procedures and protocols to maximize brand/landlord/labor relations
- Ensures that the restaurant always looks clean, inviting, and adheres to brand standards
- Ensures cash management is accurate and processed daily, reports are delivered as per company directives
- Address customer needs and resolve issues, ensuring positive and long-term customer relationships
- Ensures inventory data is correct by performing spot inventory counts and checks
Desired Qualifications
- Passionate about helping people learn and grow the business
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