Assistant General Manager
$31,200–$31,200 year
On-siteMoore, Oklahoma, United States
Job Summary
Assist the Managing Partner with daily club operations, including scheduling, labor management, and front desk oversight. Lead a team of Member Service Representatives, Cleaning Attendants, and Kids Attendants by recruiting, hiring, training, and coaching staff to maintain proper staffing levels and exceed KPI standards. Drive new member acquisition, lead generation, and member retention by delivering the "Wow 10-Member Experience" and resolving member service issues with empathy. Supervise club assets, inventory reconciliation, and facility cleanliness to ensure 100% equipment uptime and policy compliance. Manage team performance through goal setting, regular staff meetings, and ongoing development plans.
Required Qualifications
- CPR/AED certification required (can be obtained within 30 days of hire)
- High school diploma or GED required
- Applicants must be authorized to work in the United States without the need for current or future visa sponsorship
- 2 years of fitness and/or customer service-oriented management experience preferred
- Experience executing objectives quickly and effectively including achieving KPIs required
- Experience leading and/or supervising employees preferred
- Understanding of labor control, optional staffing levels and controls overtime
- Ability to maintain high standards at the gym
- Ability to demonstrate integrity and judgment that inspires trust, setting examples in all behaviors and actions
- Clear communication skills, demonstrating confidence
- Must be able to lift and/or move up to 50 pounds
- Must be able to stand or bend for prolonged work hours
Desired Qualifications
- Bachelor degree preferred
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