Assistant General Manager
$40,000–$44,000 year
On-siteKnightdale, North Carolina, United States
Job Summary
Hire, train, and supervise the hotel team while maintaining brand standards and operating the property in the General Manager's absence. Plan daily staff activities, coordinate special projects, and manage front office reports, billing, and accounts receivable. Monitor the payroll budget, conduct performance evaluations, and resolve guest complaints or facility issues through research and direct assistance. Assign shifts, enforce safety policies, and coordinate with department heads to ensure smooth operations. Full-time role with health, dental, and vision insurance, plus enhanced PTO and paid training. Requires IHG or OPERA experience, front office supervisory background, and a driver's license.
Required Qualifications
- 1 year of customer service
- Branded hotel experience
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to use a moderately complex computer system
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
- Must have knowledge of policies and procedures as they relate to safety and security of guest and Hotel property
- Ability to read, listen and communicate effectively in English
- Able to write reports, correspondences, memos and employee performance evaluations
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume by applying basic math skills
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- knowledge of Microsoft Word processing software and Excel spreadsheet software
- Meets legal age requirements for the position
- Driver's License Required
- High school diploma or equivalent
- Must have basic working knowledge of a computer including word and be able to handle multiple tasks at one time
- Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities
- Must display very good organization and time management skills
- Must be able to walk and climb/descend stairs approximately 20% of the time
- Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks
- Must be able to regularly lift and carry up to 20 pounds without assistance
- To always maintain a high standard of personal hygiene and appearance
Desired Qualifications
- IHG and/or OPERA experience is highly recommended
- Previous front office supervisory and/or management experience in a hotel setting is highly recommended
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