Assistant General Manager
On-site · Brookfield, Wisconsin, United States
Job Summary
Join a dual-brand dining concept as Assistant General Manager overseeing restaurant operations, directing shift performance, enforcing service standards, handling guest relations, safety, and sanitation, managing inventory and costs, coordinating training and development of managers and key hourly staff, and driving community and sales-building events. Requires college degree in Hotel/Restaurant, Management, Business or related field and prior management experience; responsibilities include scheduling, performance coaching, maintaining guest satisfaction, compliance with policies, and maintaining overall restaurant performance under GM supervision.
Required Qualifications
- Prior management experience in a similar organization
- College graduate with a two or four year degree in Hotel/Restaurant, Management, Business or associated field
- Demonstrates leadership abilities
- Leadership evaluated by GM/AD/DO and hourly associates
- Completed management training guides
- Attainment of business goals with supervisors
- Ability to manage restaurant environment
- Directs overall activities and performance of associates on a shift-by-shift basis
- Fosters a culture aligned with Vision/Mission
- Responds to guest complaints promptly and appropriately
- Ensures guest contact and service standards
- Enforces alcohol awareness on a shift-to-shift basis
- Maintains inventory levels
- Ensures proper product preparation and presentation
- Schedules associates and manages staffing
- Develops community and sales-building events
- Ensures safety and security programs
- Maintains restaurant organization and sanitation
- Performs routine maintenance and informs GM of repairs
- Communicates with managers daily
- Completes all assigned duties
- Promotes recruitment and staff development
- Monitors performance and conducts evaluations
- Ensures compliance with policies and procedures
- Acts as coach to all associates
- Controls costs and assets
- Ensures compliance with laws and regulations
- Reports progress toward objectives
- Performs cash handling procedures
- Produces daily paperwork and inventory reports
- Develops managers and key hourly associates
- Breeds teamwork
- Demonstrates organizational skills
- Develops personal/professional growth
- Exhibits professional image
- Operates related equipment
- Physical ability to stand for long periods
- Ability to lift up to 50 pounds
- Ability to work in a fast-paced environment
- Customer-facing and guest-servicing skills
- Familiarity with IHOP and Applebee’s concepts
- Brookfield, Wisconsin location
- Join a dual-brand dining concept
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