Assistant Front Office Manager
$60,000–$65,000 year
On-siteJackson, Wyoming, United States
Job Summary
Oversee daily front office operations by managing check-ins, check-outs, reservations, and lobby presence while serving as manager on duty for assigned shifts. Handle guest concerns and service recovery with empathy, review arrivals and departures for personalized service, and coordinate with housekeeping, maintenance, and other departments to ensure room readiness and seamless guest experiences. Train, coach, and schedule front desk team members, conduct pre-shift meetings, and monitor systems for cash handling, billing, and compliance. Maintain a welcoming lobby environment, support emergency procedures, and act on behalf of the Front Office Manager to drive departmental goals and continuous service improvement.
Required Qualifications
- 2–4 years of hotel front office, guest services, or rooms division experience
- supervisory or lead experience
- Strong leadership skills
- communication skills
- problem-solving skills
- guest service recovery skills
- Experience with hotel property management systems
- reservations processes
- room assignments
- front desk procedures
- Ability to coach, motivate, and support a team
- Strong attention to detail
- Ability to manage cash handling
- billing accuracy
- guest records
- daily reports
- Ability to communicate effectively with guests
- team members
- cross-functional departments
- Proficiency with Microsoft Office
- Ability to work flexible hours
- mornings
- evenings
- weekends
- holidays
- peak occupancy periods
- Self-motivated
- Ability to work independently
- Ability to stand, walk, and remain active for extended periods
- Ability to lift, carry, or move items up to 25 pounds
- Ability to bend, reach, sit, stand, and use computers, phones, and office equipment for extended periods
- Ability to work in a fast-paced, guest-facing environment
Desired Qualifications
- Ability to work flexible hours including mornings, evenings, weekends, holidays, and peak occupancy periods
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