Assistant Front Office Manager
$65,000–$67,000 year
On-sitePark Ridge, New Jersey, United States
Park Ridge, New Jersey, United StatesOn-siteFull Time$65,000–$67,000 yearHigh School Or EquivalentMedium
Full TimeHigh School Or EquivalentMedium
Job Summary
Conduct guest check-ins and handle inquiries, responding promptly to requests while maintaining high service standards. Train new team members on exceptional guest service procedures and lead proactive coaching to exceed operational standards. Foster strong relationships across Guest Services and other departments through effective communication and mentorship. Ensure meticulous upkeep of all guest services equipment and storage areas. Manage room availability decisions using analytical skills and hotel PMS systems. Work full-time hours with a salary of $65k-67K annually.
Required Qualifications
- High school diploma or its equivalent
- Ability to lift, carry, push or pull 10 lbs
- Stand, walk and work at times in confined spaces throughout the shift in full sight of guests
Desired Qualifications
- Hotel and Restaurant Certification
- 3-years' combined experience in guest services and supervisory experience in hotels or related professional area
- Basic mathematical skills to operate and prepare calculations for financial reporting
- Effective analytical skills to evaluate reservations and make informed decisions on room availability or guest resolutions with sound judgment
- Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
- Previous experience with hotel PMS systems
- Previous experience with OPERA
- Previous experience with OnQ
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