Assistant Front Office Manager
On-siteDetroit, Michigan, United States
Job Summary
Greets arriving and departing guests, processes check-ins and check-outs using manual and computerized methods, and manages cash transactions and account postings. Supervises the daily front desk team, coordinates group arrivals and departures, and oversees valet, taxi, and airport connection services. Answers inquiries, accepts reservations with suggestive selling techniques, and provides information on local area functions and events. Maintains inventory control, orders supplies, and ensures all associates complete daily checklists and logs. Covers shifts, trains new hires on Fosse and SSM systems, and implements emergency procedures to protect guests and assets.
Required Qualifications
- High School diploma or equivalent
- Minimum two years previous experience as a front desk supervisor
- Minimum of four years front office experience in hotel work
- Total understanding of all hotel front office procedures
- Working knowledge of guest services and hotel services, policies or operations
- High school graduate level mathematical aptitude
- Knowledge of standard cash handling procedures
- Knowledge of computerized cash register systems
- Past experience in dealing directly with the public
- General knowledge of basic customer service skills
- Fluency in oral and written English
- Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
- High level of organization
- Ability to pay attention to minute written and verbal details
- Excellent comprehension and literacy
- Ability to read written forms of communication and monochrome computer screen
- Ability to operate computer, calculator and telephone keyboards
- Ability to understand and follow verbal/written instructions
- Ability to work on more than one task at a time
- Ability to communicate both verbally and in writing
- Ability to stand for 90% of shift
- Ability to bend and kneel repeatedly
- Ability to reach all areas of hotel to assist clients
- Ability to carry and lift files and office items up to 25 lbs
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