Assistant Front Office Manager - Roost Detroit
On-siteDetroit, Michigan, United States
Job Summary
Oversee daily front office operations, managing check-ins, check-outs, reservations, and guest communications while maintaining seamless service standards. Lead and support the Front Desk and Guest Service teams through on-the-floor presence, coaching, and shift supervision. Handle guest concerns with professionalism, monitor lobby presentation, and ensure accurate shift reporting and operational documentation. Collaborate with Housekeeping, Maintenance, and Property Leadership to coordinate staffing, inventory, and administrative tasks. Serve as a property leader when senior management is unavailable and assist with VIP arrivals and personalized guest experiences.
Required Qualifications
- 1–2 years of hotel Front Office, Front Desk, Concierge, or Guest Services experience
- Flexible availability, including evenings, weekends, and holidays
- Must be able to stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) hours per day
- Must be able to move, pull, carry, or lift objects weighing at least 50 pounds
Desired Qualifications
- Previous supervisory or leadership experience
- Experience within boutique, lifestyle, luxury, or residential hospitality
- Warm, polished, and genuinely guest-focused approach to hospitality
- Strong leadership and interpersonal skills with the ability to coach and motivate a team
- Excellent verbal and written communication skills
- Ability to resolve guest concerns professionally and confidently
- Strong organizational skills and attention to detail
- Ability to multitask and remain composed in a fast-paced environment
- Comfortable using hotel PMS, reservation systems, and other front-office technology
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