Assistant Front Office Manager
$70,304–$72,000 year
On-site · Newport Beach, California, United States
Job Summary
Lead and manage the Front Office team at Montage Newport Beach, ensuring excellent guest service and handling arrivals, VIPs, and daily group activities. Build positive rapport with local community leaders and vendors, stay informed on offerings to enhance guest experiences, and ensure staff are briefed with pertinent information. Oversee guest relations procedures, training and scheduling of front desk associates, maintain inventory and supplies, implement new procedures to improve communication and standards, and perform additional duties as assigned to support business needs. Strong leadership, customer service, organizational and MS Office skills are required; flexible to work weekends/nights/holidays.
Required Qualifications
- College degree preferred
- 2 to 3 years leadership experience in a luxury hotel
- Exceptional guest recovery skills
- Excellent organizational and time management skills
- Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
- Must possess a positive attitude
- Must be willing to participate in a learning environment
- Must integrate company values throughout all interactions
- Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands
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