Assistant Front Office Manager (m/f/d)
On-site · Munich, Bavaria, Germany
Job Summary
Assistant Front Office Manager at Munich Marriott City West oversees the Front Office operations and guest journey, leading shift supervision, team development, onboarding of new members, and collaboration with Housekeeping and Accounting to ensure smooth guest experiences. The role emphasizes digital hotel systems proficiency, process optimization, complaint management, and mentorship of trainees, while supporting recruitment and acting as a key leadership presence to drive guest satisfaction and team performance. Requires 2+ years in hotel front office with initial leadership experience and strong German/English communication.
Required Qualifications
- At least 2 years of relevant front office experience in the hotel industry, plus initial leadership experience
- German and English language skills
- ability to structure shifts, supervise front desk operations, and lead the Front Office team
- proactive, customer-focused mindset and strong communication
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