Assistant Front Office Manager
$43,680–$43,680 year
On-siteSt. Louis, Missouri, United States
Job Summary
Greet guests immediately with a friendly welcome, confirm room rates visually, and select accommodations based on specific needs such as bed count or smoking preferences. Complete reservation requests and check-in processes by inputting guest data and verifying details like departure dates. Promptly answer telephone calls within three rings, close guest accounts at checkout, and negotiate revenue allowances to resolve disputes or dissatisfaction. Remain calm and alert during peak times or emergencies while problem-solving to address customer issues. This full-time day, evening, and night shift role requires three years of front desk experience and is located in person.
Required Qualifications
- leader minded
- initiative taking
- 3 years Hotel Front Desk experience
- Day Shift availability
- Evening Shift availability
- Night Shift availability
- Ability to effectively deal with internal and external customers
- Ability to read English sufficient to ascertain information from luggage tags and claim checks
- Ability to write numbers and names on claim checks and rooming lists
- Ability to stand for long periods of time
- Ability to read, listen and communicate effectively in English, both verbally and in writing
- Ability to access and accurately input information using a moderately complex computer system
- Hearing and visual ability to observe and detect signs of emergency situations
- Basic computational ability
- Basic computer skills
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