Assistant Front Office Manager
$50,000–$50,000 year
On-siteIndianapolis, Indiana, United States
Job Summary
Oversee front office, reservations, guest registration, bell services, and telephone operations to uphold operational standards and optimize hotel profitability. Lead hiring, performance evaluations, and training while scheduling staff based on labor standards and occupancy forecasts. Manage daily payroll, credit control, and financial transactions to achieve budgeted revenues and expenses. Develop short-term and long-term operational plans, participate in the annual budget, and increase guest satisfaction through associate development and quality image improvements. Receive guest complaints and ensure corrective actions are taken. Requires a Bachelor's degree in Management or Hotel Administration, minimum one year night audit experience, and two years front desk experience. Salary is $50,000 annually with a background check required.
Required Qualifications
- Bachelor's Degree in Management, Hotel Administration, Business or related field
- Minimum 1 year experience on night audit
- 2 years experience in front desk operations
- Equivalent combination of education and experience
- Successful completion of a background check
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