Assistant Front Office Manager - Hilton Norfolk The Main
On-siteNorfolk, Virginia, United States
EXPIREDNorfolk, Virginia, United StatesOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Manage the front office team by aligning work plans with annual business goals, supervising night auditors and doormen, and conducting daily visual inspections for brand compliance. Direct guest services including complaint resolution, luggage assistance, and amenity distribution while maintaining accurate financial logs and cash variances. Coordinate scheduling, manage time and attendance against forecasted occupancies, and drive Revinate and Trip Advisor scores through associate training and coaching. Lead special projects and emergency response duties as required.
Required Qualifications
- Strong organizational skills
- Multi tasking abilities
- Excel
- Word
- Outlook
- Access
- PMS systems knowledge
- Good verbal communication skills
- Minimum of 2 years experience in supervisory/management position
- Minimum of 3 years experience in front office setting at a major hotel
Desired Qualifications
- Exposure to scheduling
- PO processing
- time card calculations
- expense control systems
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