Assistant Front Office Manager
$43,680–$43,680 year
On-siteSt. Louis, Missouri, United States
Job Summary
Greet guests immediately with a friendly welcome, confirm room rates visually, and select accommodations based on specific needs. Complete reservation requests and registration processes by inputting guest data and verifying details. Promptly answer telephone inquiries within three rings, close guest accounts at checkout, and negotiate compromises for dissatisfied customers. Remain calm and alert during peak activity or emergencies while problem-solving to resolve customer issues. This role requires three years of hotel front desk experience and operates on a full-time day, evening, and night shift schedule in person.
Required Qualifications
- Leader minded
- Initiative taking
- 3 years Hotel Front Desk experience
- Day Shift availability
- Evening Shift availability
- Night Shift availability
- Ability to effectively deal with internal and external customers
- High level of patience
- Tact
- Diplomacy
- Ability to read English sufficient to ascertain information from luggage tags and claim checks
- Ability to write numbers and names on claim checks and rooming lists
- Ability to stand for long periods of time
- Ability to read, listen and communicate effectively in English, both verbally and in writing
- Ability to access and accurately input information using a moderately complex computer system
- Hearing and visual ability to observe and detect signs of emergency situations
- Basic computational ability
- Basic computer skills
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.