Assistant Front Office Manager
On-siteBoston, Massachusetts, United States
Job Summary
Direct the quick and effective resolution of all requests for assistance related to room rates, room assignments, and guest satisfaction. Hire, counsel, discipline, and schedule all Front Office personnel while providing orientation, training, and supervision to ensure the finest service. Coordinate reservation functions with the Reservations Manager and maintain daily communications with the Sales Department to maximize room sales, insure proper utilization, and meet or exceed budgeted revenues. Implement and maintain the effectiveness of all sales promotions and special programs requiring Front Office area involvement. This is a 45-hour overtime eligible position reporting to the Director of Front Office. The role requires a Bachelor's degree in Hospitality or Business Administration, minimum five years of Front Office experience including two years of leadership, and proficiency in Opera and Delphi systems.
Required Qualifications
- Bachelor's degree, preferably specializing in Hospitality, Business Administration, and or related major
- Minimum of five (3) years of strong Front Office or Reservations experience in a Full-Service Luxury Hotel
- at least two (2) or more years of Leadership experience
- Strong organizational and analytical skills
- demonstrated ability to multi-task and prioritize in a fast-paced work environment
- Demonstrated ability to work cohesively with a team
- Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources
- Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills
- Ability to communicate effectively in the English language, both verbally and in writing
- Must have experience in all Microsoft Office and industry relevant Front Office Systems
- working knowledge of Opera
- working knowledge of Delphi
- Must be available to work nights, weekends, and/or holidays
Desired Qualifications
- A second language
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