Assistant Front Office Manager, Full-time

Assistant Front Office Manager responsible for ensuring seamless Front Office operations across Front Desk, Guest Services, Reservations, and Royal Service. Provides leadership as manager on duty, coaches and develops colleagues, ensures prompt action on guest issues, coordinates with Housekeeping, F&B, Sales, and Conference Services, and participates in interviewing and recruitment. Requires knowledge of Front Office procedures and systems (Micros Fidelio Opera, Microsoft Office), and a degree or diploma in Hospitality Management or a university degree. Strong interpersonal, communication, and organizational skills with the ability to work under pressure and manage rotating shifts. Located in Victoria, BC; in-person duties at the property with benefits and pension eligibility.