Assistant Front Office Manager - Fairmont Agra
On-siteAgra, Uttar Pradesh, India or Agra, Oklahoma, United States
Job Summary
Oversee daily operations across all Front Office areas, including Front Desk, Guest Relations, and Concierge, while leading the department in the Front Office Manager's absence. Train and develop Assistant Managers and Supervisors in technical and managerial abilities, ensuring continuous professional development and compliance with hotel policies. Manage staffing levels, monitor departmental budgets, and conduct quality assurance inspections to maintain operational consistency and service excellence. Handle guest feedback and complaints with professionalism, optimize revenue strategies, and coordinate seamlessly with other departments. Assist in establishing written guidelines and performance appraisal processes to drive team growth and succession planning.
Required Qualifications
- Bachelor's degree in Hotel Management, Hospitality Management, Tourism, or a related field
- A diploma in Hotel Management
- Minimum 5-7 years of progressive experience in front office operations within a luxury hotel environment
- Proven supervisory or management experience with the ability to lead, train, and develop team members
- Proficiency in hotel property management systems (PMS) and related front office software applications
- Excellent communication and interpersonal skills with the ability to interact professionally with guests and staff at all levels
- Strong problem-solving abilities and a customer-centric approach to guest relations and complaint resolution
- Fluency in English
- Demonstrated commitment to maintaining high standards of personal grooming, presentation, and professional conduct
Desired Qualifications
- Proficiency in additional languages (particularly Hindi or other Indian languages)
- Certifications in hospitality management, customer service, or front office operations
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