Assistant Front Office Manager - Courtyard By Marriott Subang
On-siteKampung Baru Subang, Selangor, Malaysia
Kampung Baru Subang, Selangor, MalaysiaOn-siteFull TimeHigh School Or EquivalentHospitality ServicesEnterprise
Full TimeHigh School Or EquivalentEnterpriseHospitality Services
Job Summary
Lead the Front Office team by supervising daily operations across Bell, Switchboard, and Guest Services areas. Direct staff to ensure efficient check-in and check-out processes while resolving guest complaints and disputes. Manage employee recognition, enforce front office policies, and implement corrective action plans based on guest feedback. Collaborate with the Front Office Manager to improve service performance and maximize departmental financial results. Functions as the primary point of contact for front office duties in the manager's absence.
Required Qualifications
- High school diploma or GED
- 2 years experience in the guest services, front desk, or related professional area
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
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