Assistant Front Office Manager - Courtyard By Marriott Kuala Lumpur City Center

Administer front office functions and supervise Bell/Door Staff, Switchboard, and Guest Services personnel daily. Direct team members to ensure efficient check-in and check-out processes while maximizing departmental financial performance. Manage day-to-day operations, handle guest complaints and disputes, and implement corrective action plans based on guest satisfaction results. Ensure compliance with all front office policies, credit procedures, and standards to maintain quality service levels. Function in place of the Front Office Manager during absences and communicate critical information from convention meetings to staff.