Assistant Front Office Manager - Cape Town Marriott Hotel Crystal Towers

Administer front office functions and supervise staff across Bell/Door, Switchboard, and Guest Services areas. Direct daily operations to ensure efficient check-in and check-out processes while maximizing departmental financial performance. Manage employees, resolve guest complaints and disputes, and implement corrective action plans based on guest satisfaction results. Enforce credit policies and procedures to reduce bad debts, and act as the Front Office Manager's proxy during absences. Communicate critical information from pre- and post-convention meetings to staff and participate in departmental meetings to drive continuous service improvement.